Troubleshooting

A user cannot access the workspace

Check invite status, role assignment, email spelling, SSO rules, and deactivation state.

01

Confirm the email address

Check the spelling of the user email and confirm they are signing in with the invited address. Access issues often come from a personal email being used instead of a work email.

02

Check invite and role status

Review whether the invite was accepted, expired, or resent. Confirm the user has the correct role and belongs to the right workspace.

03

Review security settings

If your workspace uses SSO or approved domains, confirm the user matches those rules. Also check whether the user was deactivated or removed.

Related help

More articles.

Help center
Getting started

Set up a new StarrPoint workspace

Create the first workspace, prepare roles, and give your sales team a clean launch path.

Getting started

Configure point rules for your first campaign

Define which sales activities earn points, when they count, and how the team should read the score.

Users and roles

Invite users and assign roles

Add admins, managers, and reps with the right access before launching boards or rewards.